WORLDWIDE SHIPPING – SHIPPED WITHIN 48 HOURS – EASY EXCHANGES AND RETURNS
Shipping & Delivery
Your order will be shipped within 48 hours after placing your order, usually within 1 business day. You will receive an email or a text message as soon as your order has been shipped from our warehouse. All orders are shipped from our warehouse located in Sweden.
Sweden: We offer our customers free shipping and all deliveries are handled by Schenker. Standard delivery time in Sweden is 1-2 working days.
Europe: Standard delivery times in Europe is 1-2 working days and all orders are handled by UPS. Shipping fee 15euro.
Rest of the world: Standard delivery time outside Europe is 2-3 working days and all orders are handled by UPS. Shipping fee 16$.
During public holidays the delivery times may also be longer than usual.
During Sale periods we have to reserve that delivery time can be a bit longer.
Packages that are not picked up by the customers in Sweden, we charge 150 SEK.
Customers and Duties
When you buy a product from us from a non-EU country you effectively become an importer and become liable to Customs and Excise Duty as well as VAT payments. Product prices are exclusive of all taxes and duties in these cases. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we advise you to contact your local UPS customs office. In the case of a return, it is the customer who must contact his local customs office to claim back any customs duty that was charged on import.
Exchanges & Returns
We’ve made exchanging and returning easy and we have free returns world wide.
If you’re not 100% satisfied with your recent Veronica Virta purchase, we are happy to accept returns or help you with an exchange on items that are in its original condition, within 14 days of receiving your order. Please contact a Customer Service Representative at firstname.lastname@example.org or through our contact form, and we will get back to you as soon as possible with a return and exchanges form.
You are welcome to exchange or return your order within 14 days from the delivery of your package. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it, with the Veronica Virta-tag on the item. Exchanges and returns are free of charge.
Once we have received and accepted your return, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. We will keep in touch with you along the way and send you an email once it’s all done. Please note full inspection and processing of returns can take 2-3 weeks
Returns and Exchanges can be made at our Veronica Virta flagship store in Stockholm.
Received an incorrect or faulty item?
We’re so sorry to hear that. Please contact us at email@example.com or through our contact form as soon as possible, but no later than within 7 days. One of our Customer Service Representatives will be more than happy to look into this for you.