Shipping, Exchanges & Returns

FREE WORLDWIDE SHIPPING – SHIPPED WITHIN 74 HOURS - EASY EXCHANGES AND RETURNS

Shipping & Delivery

Your order will be shipped within 72 hours after placing your order. You will receive an email or text message as soon as your order has been shipped from our warehouse.

Nordics and Europe: Standard delivery times in the Nordic countries and in Europe is 3-5 working days.

Rest of the world: Standard delivery time outside Europe is 4-7 working days.

If a product is sold out, delivery time may be longer. During public holidays the delivery times may also be longer than usual.

Exchanges & Returns

We’ve made exchanging and returning easy!

If you’re not 100% satisfied with your recent Veronica Virta purchase, we are happy to accept returns or help you with an exchange on items that are in its original condition, within 14 days of receiving your order. Please contact a Customer Service Representative at customercare@veronicavirta.com or through our contact form, and we will get back to you as soon as possible with a return and exchanges form.

You are welcome to exchange or return your order within 14 days from the delivery of your package. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it, with the Veronica Virta-tag on the item. Exchanges are free of charge. Returned goods are paid by the customer.

Once we have received and accepted your return, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. We will keep in touch with you along the way and send you an email once it’s all done.

Please note that Returns and Exchanges can't be made at our Veronica Virta flagship store. They will only be processed by our Customer Service Representatives.

Received an incorrect or faulty item?

We're so sorry to hear that. Please contact us at customercare@veronicavirta.com or through our contact form as soon as possible, but no later than within 14 days. One of our Customer Service Representatives will be more than happy to look into this for you.