Frequently Asked Questions

I haven´t got an order confirmation, is my order completed?

When you place an order at you will get a confirmation by email. If you don´t get a confirmation, please contact our customer service at before placing a new order.

How can I pay for my order?

Our website offer secure payment with all major payment providers and credit cards, including PayPal and Klarna (only in Sweden).

Do I need a PayPal account to pay with PayPal?

No, you don´t need a PayPal account to pay with PayPal. You can choose to pay by credit card without having to log in to an account.

When will I receive my order?

Normally the delivery time is between 2-3 business days.

Do I have to pay the transportation cost?

No, you don’t have to pay for the transportation. Veronica Virta offers free shipping worldwide.

When do I receive my money back when I have returned an item?

As soon as we have received the returned item and checked that the item is in its original condition we will make a refund to the same account that you used when you made your order.

Which countries does Veronica Virta ship to?

Veronicas Virta ships worldwide and you are able to pay in SEK (swedish crowns), EURO and USD (US dollars).